At Race Center our after sales customer support is one of our key focuses. Customer satisfaction is very important to us but it’s a lot more than that.
There is no substitute for experience! Even with an amazingly setup motorcycle there is still much needed support to help each rider understand how to use their bike and get the most out of it with confidence.
Our years and years of riding and racing experience helps make that journey easier for every one of our customers.
We have put a lot of effort into a structure that allows us to keep our workshop turning out the next suspension upgrade while we have an experienced technician and rider mentor out supporting our customer’s trackside.
Recently we have had our sales manager and gun rider Jed Metcher supporting and mentoring customer’s trackside. We are very proud to have such a service that see a former FIM STK600 Champion out supporting our customers. This coupled with our phone support means you get the very best out of your riding.
Even in MotoGP, the best riders and the best bikes in the world, yet they still have a support team to help them find the ideal setup. So why should you be any different?
So when comparing our products with others, spare a thought for the after sales support component.